NovaParking Privacy Policy
INNOVATION INVOCATION TECHNOLOGIES INC. (NovaParking)
Last updated: 12/21/2025
INNOVATION INVOCATION TECHNOLOGIES INC. and our affiliates and subsidiaries ("Company", "we", "us" or "our") respect your privacy and are committed to protecting it by complying with applicable privacy laws.
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you access or use NovaParking, including our website https://innoinvo-ca.com/novaparking, mobile applications, and related services (collectively, the "Services").
Privacy laws in Canada generally define "personal information" as information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate a person.
If you do not agree with this Privacy Policy, do not use the Services. By using the Services, you indicate that you understand and consent to the practices described in this Privacy Policy. This Privacy Policy may be updated from time to time; we encourage you to review it periodically.
NovaParking is a peer-to-peer marketplace that connects renters seeking short-term parking with hosts offering parking spaces. We do not own or operate the parking spaces listed by hosts. To operate the marketplace, we may need to share limited information between renters and hosts and with our service providers (for example, payment processors) as described below.
We collect and use several types of information from and about you, including:
• Account and profile information: name, email address, phone number, username, account identifiers, and preferences.
• Booking and transaction information: booking dates/times, parking space identifiers, booking status, amounts (including wallet credits), refunds/adjustments, and related records.
• Host listing information: parking-space photos intended for listings, descriptions, availability, pricing, and location details you choose to provide.
• Host verification information (verification-only): we may request additional photos and documents to confirm that a host owns or controls the parking space (for example, parking spot photos, proof of ownership, lease or rental documentation, or a utility bill). These materials are collected strictly for verification, fraud prevention, safety, and compliance purposes and are not displayed as part of public listings.
• Communications and support: messages or content you send to us (including emails, support tickets, and in-app communications, where available).
• Payment and payout information: payments and payouts are processed through Stripe. When you provide payment or payout details, you provide them directly to Stripe, which processes and stores that information under its own privacy policy. We may receive confirmation details from Stripe (for example, tokenized identifiers, payment status, and payout status).
• Device and usage information: IP address, device identifiers, browser type/version, operating system, time zone, app version, log data, and usage details.
• Cookies and similar technologies: information collected via cookies or similar technologies (see "COOKIES AND TRACKING").
We collect information through:
• Direct interactions: when you register, create or manage listings, make bookings, contact support, or otherwise communicate with us.
• User uploads: content you submit through the Services, such as listing photos and descriptions, and (where applicable) host verification materials.
• Automated technologies: as you navigate or use the Services, we may collect technical and usage information automatically.
• Service providers and partners: we may receive information from third parties that help us provide the Services (for example, payment processors, cloud hosting, analytics, or mapping providers).
The Services may include map and location features to help users find and book parking. Depending on your device and settings, we may process location information to provide these features. When map tiles or map data are requested from a third-party map provider (for example, OpenStreetMap or other providers we may use), the request may include technical information such as your IP address that is necessary to deliver the map content.
We use information we collect to:
• Provide, maintain, and operate the Services, including creating accounts, enabling listings, matching renters with available parking, and processing bookings.
• Process payments, wallet credits, refunds, and host payouts through Stripe and related providers.
• Verify hosts and reduce fraud and safety risks, including reviewing verification-only documents and photos where required.
• Communicate with you about your account, bookings, support requests, and policy updates.
• Enforce our Terms of Service and other agreements, and comply with legal and regulatory requirements.
• Monitor, troubleshoot, and improve the performance, security, and user experience of the Services, including analytics and product improvement (not for targeted advertising).
• Detect, prevent, and investigate suspected fraud, abuse, security incidents, and prohibited activity.
We may also send you service-related messages (for example, booking confirmations and account notices). If we send commercial electronic messages, we provide an unsubscribe mechanism as required by law.
We may disclose personal information as follows, to the extent permitted by applicable law:
• To other users of the marketplace where necessary to complete a booking or provide the Services (for example, limited booking details and listing information). Hosts’ listing information (including listing photos and descriptions) is displayed to users of the Services as part of the marketplace. Host verification-only documents are not shared with other users.
• To service providers and contractors who help us operate the Services (for example, cloud hosting and infrastructure providers, analytics, customer support tools, email/SMS delivery providers, and mapping services), who are contractually required to protect personal information and use it only for authorized purposes.
• To payment processors and financial partners (including Stripe) to process payments, refunds, and payouts.
• To comply with a court order, law, or legal process, including to respond to lawful requests from government or regulatory authorities.
• In connection with a corporate transaction such as a merger, financing, reorganization, or sale of assets, where personal information may be transferred as part of that transaction, subject to appropriate safeguards.
• With your consent or at your direction.
We may disclose aggregated or de-identified information that does not identify any individual without restriction, where permitted by law.
We may process, store, and transfer personal information in and to jurisdictions outside of Canada (for example, where our service providers operate). In these circumstances, personal information may be subject to the laws of those jurisdictions and may be accessible to governments, courts, law enforcement, or regulatory agencies in accordance with those laws.
Whenever we engage a service provider, we require appropriate contractual safeguards and require that service providers maintain privacy and security standards appropriate to the sensitivity of the information and consistent with applicable Canadian privacy legislation.
Depending on your jurisdiction, you may have the right to request access to, and correction of, the personal information that we hold about you, subject to applicable legal exceptions.
You may withdraw consent where consent is the legal basis for collection, use, or disclosure, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain features of the Services.
Marketing communications: where applicable, you can opt out of promotional emails by using the unsubscribe link in the message. Service-related communications (for example, booking confirmations) may still be sent.
We may use cookies and similar technologies to support essential functionality, remember preferences, improve the Services, and understand usage patterns. We do not use your personal information for targeted advertising and do not share personal information with advertising networks for behavioural advertising.
You can control cookies through your browser or device settings. Disabling cookies may affect certain features of the Services.
We use physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal and accounting obligations, resolve disputes, and enforce agreements.
Verification-only documents are retained only as long as reasonably necessary for verification, fraud prevention, and compliance purposes, unless a longer retention period is required or permitted by law.
Where permitted, we may anonymize or de-identify information so it can no longer be associated with you, and we may use such information for legitimate business purposes.
The Services are not intended for children under 13. Certain features (including payments and payouts) are intended for adults. We do not knowingly collect personal information from children. If you believe we may have collected personal information from a child, please contact us and we will take appropriate steps to delete it, subject to legal requirements.
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our Services and update the "Last modified" date above. Your continued use of the Services after updates indicates acceptance of the updated Privacy Policy, to the extent permitted by law.
We welcome questions, comments, and requests regarding this Privacy Policy and our privacy practices. To contact us or challenge compliance, please contact our Privacy Officer at:
Simon Raidy
5266 Green Street, Halifax, Nova Scotia B3H 4N2, Canada